At Tuffco India Private Limited, we strive to ensure that our customers are satisfied with our products. If, for any reason, you are not completely satisfied with your purchase, we offer a return policy as outlined below:
Eligibility for Returns
- Products must be returned within 7 days from the date of delivery.
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase, such as an invoice or receipt, is required for all returns.
- The return policy applies only to products purchased directly from Tuffco India Private Limited or from authorized dealers.
Non-Returnable Items
- Custom or special-order products.
- Items that have been used, damaged by improper use, or modified by the customer.
- Products that are not in their original packaging or missing accessories/manuals.
Defective or Damaged Products
- If the product is defective or damaged upon arrival, please notify us within 2 days of receiving the product, and we will arrange for a replacement.
- We may ask you to provide photos or documentation of the defect or damage before processing the return.
Return Process
- To initiate a return, please contact our customer service team at (+91) 73472 32368 with your order number and reason for the return.
- Once approved, you will receive instructions on how to return the product.
- The customer is responsible for return shipping costs unless the product is defective or the wrong item was delivered.
Refunds
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and the credit will be applied to your original method of payment within 3-4 business days.
- Shipping fees are non-refundable unless the return is due to our error.
Exchanges
- If you would like to exchange a product for a different model, please follow the return process above and place a new order for the desired item.
Warranty
- All power tools are covered under the standard one year warranty and portable toilet covered under the three year warranty. If your product has a defect that falls under warranty, please refer to our Return Policy for details on how to claim a repair or replacement.