If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at info@tuffcoindia.com or call us on +91 7087733661 within 10 days of receipt of the product.
We will issue either a full refund or a different item in exchange, as per your request. Please note that replacements are subject to the availability of the particular product at the time of the claim made.
• What are the criteria for a product to be termed Damaged?
Item received is chipped or broken or has a big dent
• When are returns NOT possible?
The following shall NOT be eligible for return or replacement:
1. Time elapsed beyond 10 days after delivery
2. Damages due to misuse/ Faulty installation of the product
3. Any item which has been used
4. Products with tampered or missing serial / UPC numbers
5. Combos sold won’t be taken back/returned as individual units
6. Minor scratches or minor color variations will not be accepted for return.
7. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Cancellation policy
The money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, The www.tuffcoindia.com or www.tuffco.in will complete the cancellation and initiate the refund once the product is delivered back to our address and inspected and verified.
Privacy Assurance
We are committed about securing information of our Customers. We only store, use personal data for fulfilling your orders, issues or any other service for customers. We always seek to assure the customer’s private data and make a secured shipping with TuffcoIndia Pvt Ltd.
Orders & Personal Information
We keep a record of your data for orders in future. Once you register with TuffcoIndia Pvt Ltd. your email, phone, address are stored.
When you order with us and agree to store your credit or debit card details, We keep a record of that details.
We use the personal information of a customer to deliver order, personalise one’s Service and keep a eye on Issues.
Cookies
Like many websites, we also use “cookie” technology. A cookie is a small data file that we transfer to your computer’s hard disk. We do not use cookies to collect personally identifiable information. We use cookies to understand better how you interact with the site and our service, to monitor aggregate usage by our users and web traffic routing on the site, and to improve the site and our services.
By visiting TuffcoIndia Pvt Ltd. with your computer set to accept cookies, you are consenting to the way we use our cookies, both on our Website and via other ways we get in touch with you.
Advertisement
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by TuffcoIndia Pvt Ltd. and does not cover the use of cookies by any advertisers.
Secured Credit & Debit Card Details
Once you have saved a debit or credit card in your account, it will be shown at the checkout of the order.
We Ask for :
– Debit or Credit Card Details
– CVV
Also other details required for a payment.
Your saved payment options are shown in payments page.
Change in Privacy Policy
TuffcoIndia Pvt Ltd. can change its privacy policies any time without any further notice. if u have a TuffcoIndia Pvt Ltd. account you will get a email about this. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.